Privacy Policy

Privacy Policy

MyToursMates – Privacy Policy

Effective Date: 15 - July - 2023

At MyToursMates, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you interact with us or use our travel-related services.

By using our services or providing your personal information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information from you:

Personal Information

  • Full Name

  • Date of Birth

  • Gender

  • Nationality

  • Passport Details

  • PAN Card Details (where applicable)

  • Aadhaar Number (only where legally required)

  • Visa-related documents

  • Address

  • Email Address

  • Mobile Number

  • Emergency Contact Details

Booking Information

  • Travel destination

  • Travel dates

  • Passenger details

  • Hotel preferences

  • Flight preferences

  • Special assistance requests

  • Dietary preferences

Payment Information

We may collect payment-related details necessary for processing your booking.

However, MyToursMates does not store your debit card, credit card, UPI PIN, CVV, net banking passwords, or other sensitive payment credentials. Payments are processed through secure banking or authorized payment service providers.

2. How We Use Your Information

Your information may be used to:

  • Process travel bookings

  • Arrange flights, hotels, visas, cruises, transfers, and sightseeing

  • Process payments

  • Communicate booking confirmations and travel updates

  • Provide customer support

  • Respond to inquiries

  • Comply with legal and regulatory requirements

  • Improve our services

  • Send promotional offers (only where permitted by law or with your consent)

3. Sharing of Information

We may share your information only as necessary with:

  • Airlines

  • Hotels

  • Cruise operators

  • Transport providers

  • Visa processing agencies

  • Embassies and Consulates

  • Insurance providers

  • Government authorities

  • Payment gateways

  • Technology and communication service providers

Information is shared only to the extent necessary for providing the requested travel services or complying with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

4. Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, absolute security cannot be guaranteed.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your travel arrangements

  • Maintain business records

  • Meet legal, regulatory, accounting, and tax requirements

  • Resolve disputes

  • Enforce our agreements

After the applicable retention period, your information will be securely deleted or anonymized where reasonably practicable.

6. Cookies and Website Analytics

If you visit our website, we may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze website traffic

  • Remember user preferences

  • Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

7. Marketing Communications

With your consent, we may send promotional messages regarding travel packages, offers, and updates through:

  • Email

  • WhatsApp

  • SMS

  • Phone Calls

You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe option where available.

8. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information

  • Correct inaccurate information

  • Update your information

  • Withdraw consent where applicable

  • Request deletion of your personal data, subject to legal or contractual obligations

Requests will be processed within a reasonable timeframe.

9. Third-Party Websites

Our website or communications may contain links to third-party websites.

MyToursMates is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of those websites before providing any personal information.

10. Children's Privacy

Our services are not intended for children acting independently. Personal information relating to minors is collected only through their parent or legal guardian for the purpose of arranging travel services.

11. International Data Transfers

Where necessary for travel bookings, visa processing, hotel reservations, airline ticketing, or other travel services, your personal information may be transferred to organizations located outside India.

Such transfers shall be made only where necessary to provide the requested services.

12. Changes to this Privacy Policy

MyToursMates reserves the right to update or modify this Privacy Policy at any time.

Any changes will become effective immediately upon publication on our website or communication to customers. Continued use of our services constitutes acceptance of the updated Privacy Policy.

Consent

By submitting your personal information, making a booking, or using the services of MyToursMates, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and sharing of your information as described herein.

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